Student Technical Support
Having trouble using one of the software platforms you need for your Summer at Hopkins course or program? Read below to learn how to access help.
General Technology Help
Visiting students (pre-college and visiting undergraduates) should contact the IT Help Desk at 1-855-207-2178 or email at summer@support.edu.help for general technology help. You may also contact the IT Help Desk via chat. If the issue may impact your work in class, it is advised to contact the instructor to ask for advice on addressing the problem.
Current Johns Hopkins University students enrolled in a degree program should contact the IT Help Desk at 410-516-4357 for general technology help. Students may also submit a ticket online. To submit a Help Desk incident ticket online instead of by phone, go to the myJH Portal.
If the issue impacts your course work, it is advised to contact your instructor to ask for advice on addressing the problem.
Canvas Help
Pre-college and visiting undergraduate students have a variety of methods to get help on Canvas. Students should consult the resource listed in the “Canvas Help” link located in the Student Support tab (located on the left navigation bar in Canvas) for important information.
Zoom
Your course or program may use Zoom to facilitate classes, synchronous office hours, student presentations, or group projects. JHU students can access Zoom using their JHED credentials. For more help with Zoom, visit JHU IT’s Zoom Help page.
Microsoft Teams
Microsoft Teams is an online collaboration platform made available through JHU’s Office 365 license. It allows users to chat, hold discussions, share links, images, and documents for collaborative editing. For more information, and to get help, visit JHU IT’s Microsoft Teams page.
VoiceThread
Voice Thread allows students to create and share interactive multimedia slideshows.
for more information, and technical support, visit JHU IT’s VoiceThread page.
Johns Hopkins VPN
Our VPN provides a secure connection to the Johns Hopkins network when off-campus. The VPN can be used to connect from home or a remote location to access applications, websites, and files, that are only available when on the Johns Hopkins network.
The VPN is not needed to access email via Outlook Web Access, Virtual Desktop, SharePoint, or Office 365 applications and you should not use the VPN for simply “browsing the Internet” or “streaming services.” For information on remote access at Johns Hopkins and for guidance regarding when the VPN is needed, please visit the Johns Hopkins VPN Resource Center, accessible with your JHED ID.
Panopto
Panopto is a cloud-based video-sharing platform that captures, stores, and shares video, screen content, and audio. Visit Panopto for more information.